Refund policy

Pulbrook & Gould prides itself on the quality of its products. If you are not happy with your purchase, please contact us to discuss your options.

We have a 30-day return policy, which means you have 30 days to notify us to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@pulbrookandgould.co.uk. Please note that returns will need to be sent to the following address: 65 Gloucester Road, South Kensington, London, SW7 4PE

You can always contact us for any return questions at sales@pulbrookandgould.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at sales@pulbrookandgould.co.uk.